E-solutions in Tallinn.  Approaches to training.

  1. E-administration
  2. Public transport card (e-tickets) and mobile phone parking (m-parking)

The goal of the seminar is to raise interest, awareness and exchange expertise about e-administration and e-solutions as used in local government in both European Union countries and neighbouring countries to the east that doesn’t belong to the EU.

Estonia and its capital city Tallinn has earned an international reputation for innovative use of, and active participation in, issues pertaining to e-solutions.

Transmitting this knowledge to other local governments in other countries, where e-solution are still a work in progress, gives an opportunity for Tallinn to establish the parameters of e-governance, develop related e-solutions in other fields of activity, and improve the implementation and propagation of front-line services. The Tallinn Training and Development Centre (TDTC) will, in collaborating with other agencies, be key in developing programmes in other European cities.

The goal is to transmit e-administration knowledge and experiences, which can then be put into practice by officials and specialists of home city local governments who have participated in e-government and e-service application seminars.

On the seminar’s final day, participants will be given a detailed questionnaire to get an assessment as to what new awareness was acquired.

Thereafter, participants will be sent a complete questionnaire to find how knowledge gained at the seminar had been implemented in their home cities.

The seminars target group are those cities, which are still starting to look at e-administration and where e-service available systems are still maturing. (e.g. Ukraine, Russia, Moldova, Georgia, Afghanistan, Belarus, Macedonia etc)

Following recommendations, along with the TDTC, innovative ideas from other e-administrative fields and specialists who have transparently good results, will lead presentations at seminars.  

  1. For e-administration, co-drivers and e-governance applications.

In different countries, e-administration is at a different stage of development. Tallinn has been using e-administration effectively for many years so this is a good opportunity for the city to promote itself, signal past achievements and play a pivotal role in transmitting information on how on to form e-administration systems and how to implement them. Tallinn will share this knowledge with local governments and create a necessary organisational framework.

The key assumption of e-governance is using technology to make local governance accessible and available. This can be measured by research. An important goal of e-administration services is the expansion of available WIFI.

Key Goals

1.1 Plant the roots of e-administration and e-services and developing local government.

1.1.1 Improve citizens’ participation in the direct democratic process

1.1.2 Be up to date in local government operations

1.1.3. Reduce and simplify bureaucracy

1.1.4. Be an engine of innovation

1.1.5. Ensure the transparency of local government

1.1.6. Fulfil, where possible, expectations to public administrative bodies

1.1.7. Ensure, where possible, speedy and ease of use of local government’s laws and obligations concerning citizens

1.2. Launch e-services for most important measures that local government deals with

1.2.1. Create a general information space

1.2.2. Develop innovation and knowledge in IT

1.2.3.  Provide the best public services and improve living standards

1.3.   Key area of e-administration

1.3.1. E-elections

1.3.2. Application to support single parent families (vivid example, how city services are provided via the national portal)

1.3.3.  Card applications (info services as covered in different fields, culture education, tourism operative information etc) For example internet consumption in Tallinn in 2016 stood at 89%

1.4. e-administration (services) channels:

1.4.1. personal computers

1.4.2. digital television

1.4.3 Tablets

1.4.4. mobile devices

1.4.5. information kiosks

Lecturers: General introduction – Toomas Sepp (Tallinn City Chancellery), IT and e-solution – Väino Olev (Tallinn City Chancellery), Arvo Ott (e-Country Academy), Piret Kiiss (Tallinn City Chancellery)

  1. Public ticket and m-parking  

All Tallinn citizens registered on Tallinn’s population register can, since the beginning of 2013, travel for free on the public ticket system on public transport. Transport rights are given by the public transport card.

The public transport card can be connected to an individual. Users can get discounts by personalising their cards.  

Personalisation means that the plastic card is electronically restricted for the use of that person, like a bank card. The card can for one Euro be personalised in shops that sell it and for free on the internet (www.pilet.ee) or in some Tallinn city government service offices.

Personalised cards can be used only by one person, purchased tickets are likewise valid for the person presenting it.
E-ticket system users can use also e-ticket systems RFID technology contactless cards (e.g. student tickets, and in the future, also bank cards). Personalised public transport cards are valid only together with proof of identity documents.

If an individual becomes eligible for a discount, for example, if an individual’s name is written into the population register for Tallinn granting free transport rights, the public transport card must be personalised.  

A person can put money on to purchased tickets or public transport card. Personalised public transport cards grant travel discounts which relate to the Estonian census individual identity codes.

To use a public transport card if you are not a Tallinn resident, users must fund the card prior to use. To fund a ticket or buy one, go to www.pilet.ee  or by way of mobile telephone or to a sales point.

Money loading instructions

A single ticket is an hour ticket. If a card is not a season ticket, but if it is sufficiently funded, the system will buy an hourly ticket for the traveller. In all circumstances, the public transport card must be validated for the trip at a validator machine, which validates the ticket by time. If the hour ticket time runs out before the end of the trip, there is no need to buy a new ticket. Since the system must itself calculate single trips, a traveller can’t fund the card for more than the maximum fee for the length of a journey.

E-ticket calculations take place within a one-day limit; therefore, it is more beneficial to the traveller to buy 3, 5 or 30-day cards. Cards topped up with money can be used for travel not only in Tallinn and Harjumaa but also on the railway.



There is no time limit on cards which have money on them and tickets can be used after a month or even a year. If a person wishes to get a refund this can be done at Tallinn city government service points or by digitally signed applications.


In addition, it is always possible to buy a ticket on the spot from the driver. To buy a ticket, a person must enter the public transport vehicle from the from the door. Travellers must hold on to their ticket until the end of the journey.

In Tallinn, public transport tickets can only be paid for in cash, one ticket one journey.  There is no need to stamp composited or validated the ticket.

Public transport cards can be bought from sales points which are listed at www.pilet.ee. Public Transport Card cards cost 2 Euros. Public transport personalization is free on the internet www.pilet.ee and Tallinn city government service office address Vabaduse Väljak 7.  Public transport card personalisation at other sales points cost 1 Euro.

Personalised public transport card can replace contactless bank cards or student card.

SEB ISIC card owners can initially use their card and school children can join this system.


Public transport cards need to be validated to confirm that the card is legitimate and whether free public transport is applicable. In the absence of a travel ticket, but if there is money on a joint-card, a 1-hour ticket will be sold to the traveller. In the absence of money or funded card, public transport card travel is not permitted. (The traveller must buy a ticket from the driver or leave the vehicle.)


Calculating discount tickets for travellers  

If a public transport card is funded,  a traveller must validate each trip.

This must take place within the hour. The ticket is then valid for all Tallinn public transport buses trams and trolley line for a limitless number of times. Travellers can take a break between the first and last time they use public transport of up to 60 minutes and the ticket can be validated up to the last trip.

If during the day, some individual travels in three different hours, a one-day ticket can be purchased which is cheaper for the traveller.

When in a calendar day the price of an hour ticket reaches the one-day ticket maximum then the individual will be sold a one-day ticket instead.

With a one-day ticket, a person can make limitless amounts of trips, costing three euro i.e. a one-day ticket is sold to the traveller.

A funded public transport card can be validated to buy one-hour tickets for up to 6 people.

Beginning in summer 2000, Tallinners could park in the city with the aid of their mobile phones.

Today mobile parking service packages are widespread over Estonia.

The many faceted stories of how mobile parking came to Estonia is the key lecture theme put together by AS Telia


The purpose of m-parking

There is no need to search for paper tickets or for ticket machine

It is more convenient in an era of mobile phones

It is easy to check parking times

It eliminates debts which would also require paper.

Everyone who is interested is invited to take an interest in Tallinn public transport card and m-parking experience.

The speakers discussing the themes are Toomas Sepp (Tallinn city chancellery), Allan Alaküla (Tallinn city chancellery) Hendo Priimägi (Public services), Väino Olev (Tallinn city chancellery), Valeri Raag (Telia), Kuno Peek (AS Telia).

During the training, a field visit is planned, during which attendees will be familiarised with the public transport system, m-parking, drivers ticket evidential document checking (in cooperation with AS public services, Tallinn city transport, AS municipal office and e. Estonia showroom.)  

Used materials:

  1. Toomas Sepp – Tallinn City Digital Document Processing Information System Tln., 25.11.2008
  2. Arvo Ott – Information Society and eGovernment in Estonia – policies, frameworks, services Tln., 2008
  3. Toomas Sepp – Municipal ID Ticket as Lifeblood for National ID Card, presentation seminar 25.11.2008
  4. Hendo Priimägi – m-parking and practical Demonstration Tln., Nov. 2008
  5. Märt Randoja – Introduction to ID-ticket, Tallinn, Nov. 2008
  6. Toomas Sepp – Electronic Document Management System. Tallinn. Nov. 2008
  7. Tallinn city council –  Tallinn public services development guaranteed IT environmental development schedule. 2008-2013
  8. Allan Alaküla – e-ticketing in Tallinn and cross border initiatives Tln., Jan. 2010
  9. Toomas Sepp – e-Estonia and e-Tallinn Tln., Jan. 2010