Three project experts from Tallinn visit Uganda during the course of the developmental co-operation project “The founding of Uganda’s one-stop-shop public service delivery centres on the example of Tallinn”

The foundation Tallinn Development and Training Centre (TDTC) organized a study visit to Uganda from 19.03.-28.03.2017 during the course of the developmental co-operation project “The founding of Uganda’s one-stop-shop public service delivery centres on the example of Tallinn” for three project experts from Tallinn. The study visit was in accordance with the approved action plan of the developmental co-operation project. As experts from Tallinn Elle Veltmann, Ülle Purga and Member of the Board of TDTC and project manager for the Ugandan developmental co-operation Kalle Sepp attended the study visit.

During the developmental co-operation project’s study visit experts from Tallinn also met with the new Minister of Public Services, Honorable  Mr. Wilson Muruli Mukasaga, with whom they discussed issues concerning the objectives and activities related to the implementation of the project. Since developing public services in Uganda is one of the priorities of the ministry, the Minister supported the developmental co-operation project with its objectives and activities. The Minister also pledged full support to the establishment of a so-called mini-service hall to the Ministry of Public Services of Uganda. The management of the Ministry of Public Services has also appointed and approved contact personnel from the ministry to deal with and guide the activities for developing service halls that provide public services.

As one of the most important events of the visit, reflecting the good spirit of co-operation between the partners, the Permanent Secretary of the Ministry of Public Services, Mrs.Catherine Bitarakwate Musingwiire and member of the board of TDTC Mr.Kalle Sepp signed the Memorandum of Understanding (MoU) of the developmental co-operation project.

Project experts from Tallinn organized for the leading officials and specialist of the Ministry of Public Service of Uganda several trainings on the establishment and organization of work of public service halls. They also gave advice to ministry officials on initial selection of rooms, room layout, technical equipment etc. for a possible future public service hall. On its behalf, the ministry has already appointed manager/administrator and staff/specialists for the future public service hall. Leading official of the ministry indicated an interest from the Ugandan side for a so-called PPP (Public-Private-Partnership) – option, to use in addition to the establishment of the smaller public service halls in municipal rooms the currently underutilized rooms of the Ugandan Post in developing national/regional public service halls. Discussions and coordination initiated by officers on the common use of premises of the Ugandan Post as service halls will start soon. In addition, a so-called inter-ministerial commission for the establishment of service halls providing public services has been formed. City representatives from Jinja, Entebbe and Kasese, who are all members of the developmental co-operation project are now also members of the commission.

At a meeting with heads of the department of personnel and development of Ministry of Agriculture and Fisheries of Uganda it turned out that the ministry is interested in introducing information about their field of work and activities to subordinate establishments, agencies and businesses related to agriculture. The ministry is also interested in establishing and launching a one-stop-shop. It was agreed that during the next study visit to Uganda a training, presentations and if needed advise will be offered to the Ministry of Agriculture and Fisheries.

Project experts from Tallinn met with the city government´s leaders of Jinja, Entebbe and Kasese – Mayors, Town Clerks, City Council members and leading officials of the City Governments. A number of meetings, trainings and presentations on developing services, establishing public service centres and organization their work were held in these three local governments. Leading specialists of the City Councils of Jinja, Entebbe and Kasese were advised on initial selection of rooms, room layout, technical resources, personnel selection, training, etc. for possible future public service halls.

Kalle Sepp, the Mayor of Kasese, Town Clerk of Kasese and a responsible official of the Ministry of Public Service of Uganda gave an interview to local media representatives of Kasese on opportunities of developing a service hall for public services in Kasese.

Project experts from Tallinn visited Civil Service College of Uganda in Jinja, where they met with the management and training specialists of the college. The experts presented the co-operation program of service halls for public services and discussed the role and the possibilities of the college to include developing of public services and experiences on establishing service halls into lecture cycles of the college training program.

During its visit to Uganda experts from Tallinn also visited Tourist Information Centres (TIC-s) of Jinja and Entebbe, which were opened within the framework of the last developmental co-operation project to evaluate the sustainability of the previous co-operation project. TIC-s opened as a result of the developmental co-operation project on the example of Tallinn in Jinja and Entebbe have been successfully launched, each TIC has two constant personnel members present, are equipped with promotional information materials on various tourism services and city maps. Both TIC-s have organized continuous feedback gathering and visitor registration. Tablet PCs, which were a gift from the City of Tallinn, are used in everyday work alongside with computers and other office equipment. In both cities the Tourist Information Centres have been marked both outside the premises of TIC as well as inside with the international i-signature. Tourism web of Jinja, which was modelled after Tallinn’s tourism web site, works and is being developed continuously: So far high official of both cities are satisfied with the work and progress of TIC-s and to plan expand them, which once again confirms the success and sustainability of the previous developmental co-operation project with Uganda.  

In discussion and meeting that concluded the visit, both parties agreed that leading specialists from the Ministry of Public Service of Uganda and local governments will specify, map and prepare an analysis for the next visit about public services provided most often by the ministry and local governments to the people. The project manager Mr. Kalle Sepp will additionally send translated versions of relevant documents and manuals of Tallinn City Government service halls to the Ugandan partners. Once more specific project activities, their content and dates for subsequent visits were coordinated and clarified with officials of ministries and local governments.

Project partners agreed that the next study visit of the Ugandan delegation to Tallinn and Estonia will be planned accordingly to the action plan and will take place in August/September of 2017. The Ugandan side will present the final list of a five-membered delegation and specific dates for the occurrence of the next study visit no later than 01.06.2017. The next visit of a 4-member Estonian expert group from Tallinn is initially scheduled for 02.12.-12.12.2017.


Collaborative project funded by the Estonian Foreign Ministry’s Development Co-operation and Humanitarian Aid funds.